A step-by-step guide to bringing interop to your on-premise and hosted clients
Whether on-premise, hosted, or in the cloud, the need for effective unified communication (UC) in the workplace is an essential aspect of the modern business environment. The ability for seamless connection, across the full spectrum of communication channels, between team members, associated colleagues, collaborators, and clients. A vital tool for real-time interaction, and productivity improvements.
It’s why, as Microsoft resellers, the promotion of Skype for Business (S4B) has taken on such prominence. A platform offering the communication solutions your clients require: versatile, integrated applications such as instant messaging, voice calls, video calls and conferencing facilities.
It’s a solution which does, however, present a challenge in the form of integration limitations with other videoconferencing clients. As S4B only has the facility to connect with other S4B clients, it causes a potential issue when your customers have already invested in an alternative on-premises or hosted AV-MCU.
After all, S4B may offer a versatile communication solution, but for it to be a viable proposition for clients to adopt, a solution needs to be found that delivers interoperability between different endpoints in the most seamless fashion. And without unnecessary and potential costly additions; such as new applications, hardware, or training needs.
Avoiding Additional Costs
If your customers have already invested in an on-premises or hosted AV-MCU, then there’s likely to be natural resistance to any solution that’s going to have cost, time, and practical implications. Such as wholesale migration to the cloud and the potential abandonment of a perfectly workable system.
In this respect, the cost-effective solution for delivering seamless interoperability between different endpoints such as SIP and H.323, needs to come from leveraging their existing AV-MCU.
A situation resolved by the introduction of the Skype for Business Gateway.
Versatile Interop for Enterprise Customers
While the Skype for Business Gateway (S4B Gateway) is a cloud based system, it actually offers a solution to enterprise customers that allows S4B clients to connect with all SIP and H.323 endpoints, without the client having to migrate wholly to the cloud themselves.
Skype for Business Gateway provides a solution that’s relevant to the current technological landscape. Your clients need the ability to communicate with their clients, as well as for their internal communications and the maintenance of productive workflows.
All across a potentially diverse range of devices and applications. And all requiring interoperability to allow for seamless communication, irrespective of the platform they’re operating upon.
Delivering interop across hosted and on-premises clients
S4B Gateway offers a simplicity and seamless connection with S4B users; allowing them to connect with non-S4B users, all from within their existing system, and without having to alter the way they send invites or carry out the video meetings.
It’s an important selling tool; delivering the benefits of the Microsoft system and S4B’s versatile reach, all seamlessly integrated into a system with which they’re already familiar. Reducing the burden of re-training or the perceived hassle of getting to grips with a new system.
Let’s look at how this works:
- Customers can still use their existing AV-MCU, which continues to host all internal S4B and audio only calls.
- The S4B Gateway cloud will only host communications that require it. When connecting with an alternative platform or device, for instance.
- SIP & H.323 endpoints can be connected to S4B for conferencing with invites made in exactly the same way that you would a fellow S4B user. The Gateway automatically adds the dial-in information to the invitation, ie. the method by which the user will join the meeting.
- The invitees join through their own preferred route, with the S4B Gateway providing interoperation and compatibility.
- Users can make and receive calls person to person and with clients on standards based devices; thus widening the reach of existing S4B systems.
S4B Gateway delivers the versatile communications solutions your clients require, without placing additional burdens on cost or practicality. A comprehensive solution to issues of interoperability between hosted and on-premises videoconferencing systems, without a need of additional apps, or extra training for staff on a new system.
It seamlessly integrates Microsoft’s S4B into their existing AV-MCU, allowing users to easily connect with all SIP and H.323 endpoints from within the system. An interop solution that effectively removes technological barriers, providing your customers with rapid, uninterrupted real-time communication, and across all areas of their organisation.
Allowing for more productive working, faster decision making, and improved business processes. Enhancing their return on investment, and encouraging growth and greater profitability in the business. While you maintaining strong partner relationships with your clients, delivering practical, cost-effective interoperability to their business.
For more information on the Skype for Business Gateway and how it can help your customers, contact us.