Triton Case Study

Customer Use Case: Investment firm Triton relies on Videonor for unified communications as their telecom landscape sees constant evolution

Company Summary

The Triton funds invest in and support the positive development of medium-sized businesses headquartered in Europe, focusing on businesses in the Industrial, Business Services and Consumer/Health sectors.

Triton seeks to contribute to the building of better businesses for the longer term. Triton and its executives wish to be agents of positive change towards sustainable operational improvements and growth. The 31 companies currently in Triton’s portfolio have combined sales of around €14.4 billion and around 89,000 employees.

The Triton funds are advised by dedicated teams of professionals based in Germany, Sweden, Norway, Finland, Denmark, Italy, the United Kingdom, the United States, Luxembourg and Jersey.

Andreas Hasselquist, Triton

The Challenge

Triton is in the business of investing and acquiring companies of many different industries across Europe. With the nature of the business, IT managers have the challenge of inheriting all kinds of unified communications landscapes.

External calls were a problem for video communications. Thousands of Cisco camera systems across the world needed to connect reliably time after time, and couldn’t. They struggled with adoption too, since using the systems were complicated.

They also struggled with scalability. Triton had been investing in pricey on premise servers that they had to maintain themselves. Every time a new acquisition or investment happens, Triton has to support higher capacity and potentially huge investments for their telecommunications to remain seamless.


With all the perpetual changes in UC at Triton, they wanted to find a company whose sole focus is video.

In early 2016, Triton became a Videonor customer. They use Videonor Virtual Meeting Rooms which they access by branded WebRTC or their Cisco video endpoints, which are registered to the Videonor cloud.

Triton also uses Videonor’s recording and streaming rooms to hold larger meetings or capture important conversations.


Andreas Hasselquist of Triton, points out that in under a year he’s seen organizational improvements, including;

  • More people are using video conferencing as a collaboration tool
  • An increase in video meetings with external parties
  • Triton has added dedicated conference rooms with endpoints to accommodate high usage

The Future

Triton is coming up on one year with Videonor and they’re ready to scale. They’re maxing out capacity in their VMRs and as they continue to grow their businesses, their communication demands increase.  Since Videonor’s cloud-based solutions scale so easily, they can increase their services without large financial or time investments.

“We like the flexibility of the interop. When something new comes out we don’t have to worry if Videonor has it covered or not – we’re confident they do.” says Hasselquist.


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